Careers
Last update: 10‒02‒2025
Sales Manager DACH at bookaball
REMOTE - GERMANY
About bookaball
bookaball is a white-label SaaS application for padel and racket sport clubs. Our application empowers racket sport clubs to connect with their audiences online, convert players into paying customers, and drive repeat bookings through the community features offered within the application - all within the ecosystem of their club.
Initially launched in 2022, bookaball has grown into a online booking platform used by over 25 different racket sport businesses, serving more than 290,000 players across The Netherlands, Germany, Belgium, United Kingdom, and the Czech Republic. We are on a mission to empower racket sport clubs to own their growth and build strong businesses, independent of platforms and marketplaces.
The application consists of two key components:
- Player App: Enables players to book courts, purchase memberships, register for events, join open matches, and more.
- Admin Panel: Allows clubs to manage their facilities by viewing orders, reservations, and user profiles, as well as setting up voucher campaigns and implementing dynamic pricing. Clubs are fully supported in making their bookings accessible and managing them seamlessly.
What You’ll Do
As the new Sales Manager DACH, you will play a key role in onboarding sports clubs to the bookaball SaaS platform.
Working remotely in Germany, you’ll frequently travel to sports clubs to build relationships and promote bookaball as the go-to platform for club management. Your expertise in the racket sports market will help you secure partnerships, particularly with larger clients operating multiple locations, such as sports club chains. Smaller clubs will also seek your guidance and collaboration opportunities.
In this role, you’ll also act as a networker—identifying opportunities, representing bookaball at events, and fostering valuable industry connections. Beyond securing deals, you’ll oversee comprehensive account management by building strong client relationships, optimising the customer experience, and ensuring partners maximise their potential. You’ll guide new clients through onboarding and provide ongoing support to existing ones.
In short, you’ll be the driving force behind our platform’s growth and customer engagement!
Responsibilities
- Onboard new clients to bookaball.
- Maintain relationships with existing customers.
- Keep records of administrative tasks, including sales figures and results.
- Discuss client needs and assess the quality of their relationship with bookaball.
- Prepare and follow up on proposals.
- Conduct market analyses and monitor industry trends.
- Provide feedback to the Product Team to help prioritise new developments.
Requirements
- Strong commercial acumen.
- Enthusiastic about travel in the DACH region and relationship-building.
- Fluent/native German speaker. Excellent skills in spoken and written English in order to communicate with the rest of the bookaball team.
- A customer-oriented mindset.
- Strong social and communication skills.
- Experience with SaaS is a plus.
What We Offer
- A unique insight into the world of padel, Europe’s fastest-growing sport.
- A challenging role with significant freedom and responsibility.
- A competitive salary based on experience.
- Performance-based bonuses for each signed contract.
- A pension scheme and 25 annual holiday days.
- A company laptop for work.
- A remote job, in which you are the entrepreneur that drives bookaball's growth from grassroots level.
Interested?
Are you excited about this opportunity and believe you’re the perfect fit? Send your CV and a motivation letter to [email protected]—we look forward to hearing from you soon!
Customer Success Manager at bookaball
Amsterdam (hybrid)
About bookaball
bookaball is a white-label SaaS application for padel and racket sport clubs. Our application empowers racket sport clubs to connect with their audiences online, convert players into paying customers, and drive repeat bookings through the community features offered within the application - all within the ecosystem of their club.
Since launching in 2022, bookaball has grown into a booking platform trusted by 25+ racket sport organisations, serving 300,000+ players across The Netherlands, Germany, Belgium, the United Kingdom, and the Czech Republic. Our mission is simple: to empower racket sport clubs to own their growth and build strong, independent businesses - free from reliance on external platforms and marketplaces.
The application consists of two key components:
- Player App: Enables players to book courts, purchase memberships, register for events, join open matches, and more.
- Admin Panel: Allows clubs to manage their facilities by viewing orders, reservations, and user profiles, as well as setting up voucher campaigns and implementing dynamic pricing. Clubs are fully supported in making their bookings accessible and managing them seamlessly.
At bookaball, we help clubs build loyal, engaged communities. Our approach is personal, relationship-driven, and grounded in partnership. Customers are never treated as a ticket number — we stay close, communicate frequently, and are genuinely committed to helping them succeed.
What You’ll Do
As a Customer Success Manager at bookaball, you will play a key role in ensuring that clubs across working with our solution get the most out of the bookaball platform. You are the link between our customers, sales, and product teams. You create seamless experiences for new clubs onboarding the platform, while also helping existing partners thrive.
You will manage relationships across multiple markets, ensuring that every club feels supported, heard, and empowered to grow their community using bookaball. At the same time, you’ll contribute to building the internal structures and processes that support bookaball’s rapid scaling phase.
Customer intimacy is highly important to us - we deeply value our relationships with clubs and operators using our solution. The way we communicate, collaborate, and proactively support our partners is a core part of how we do business. As a Customer Success Manager, it's up to you to make sure our customers are operating in the best way possible.
Responsibilities
- Initiate customer-focused improvements such as monthly newsletters, community programs, or structured feedback loops.
- Log, prioritise, and follow up on customer requests - including bugs, feedback, and feature requests - together with the product team.
- Prepare and draft customer contracts in collaboration with the sales team.
- Coordinate customer onboardings, working closely with sales and product to ensure smooth and successful processes.
- Lead and support internal improvement projects focused on process optimisation (e.g., reporting, customer communication, automation of recurring processes).
- Initiate customer engagement and communication initiatives, such as monthly newsletters, structured feedback loops, or best-practice programmes.
Requirements
- Experience in customer success, account management, or a customer-facing SaaS role.
- Strong organisational and project management skills.
- Excellent communication abilities; comfortable switching between operational and strategic conversations.
- A proactive, problem-solving mindset — you enjoy making things better.
- Affinity with SaaS, technology, or digital platforms.
- Comfortable working in a dynamic, fast-moving startup environment.
- Fluent in English and German; additional European languages are a plus.
- Experience with racket sports, community-driven products, or hospitality platforms is beneficial but not required.
What We Offer
- A unique insight into the world of padel, Europe’s fastest-growing sport.
- A challenging role with significant freedom and responsibility.
- A competitive salary based on experience.
- The opportunity to work within a fast-growing international SaaS company.
- A hybrid working environment.
- A pension scheme and 25 annual holiday days.
- A company laptop for your work.
- A collaborative team committed to supporting your growth.
Interested?
Are you excited about this opportunity and believe you’re the perfect fit? Send your CV and a motivation letter to [email protected]—we look forward to hearing from you soon!
